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Conflicts are inevitable in any team, but how they are handled can make all the difference. This module provides practical strategies to help leaders manage conflict and guide difficult conversations in a way that supports positive outcomes. It focuses on recognising conflict early, understanding resolution styles, and promoting open communication and trust within teams.
About the author
This module is created by Kognent in conjunction with industry professionals and subject matter experts to provide an optimal learning experience and effective learning outcomes.
Learning outcomes
Understand:
the common causes of conflict and how conflict can escalate
the different conflict resolution styles and when to use each one
techniques for de-escalating tense or difficult conversations
how open communication can help prevent conflict
the importance of psychological safety and trust in building strong team relationships.
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First Aid: Bleeding and Shock
Gain an understanding and practical expertise in managing and responding to bleeding and shock emergencies.
First Aid & Medical
First Aid & Medical
First Aid: Bleeding and Shock
Gain an understanding and practical expertise in managing and responding to bleeding and shock emergencies.
Contractor Safety
Understand the role of contractors in workplace safety and WHS Act compliance.
Health & Safety
Health & Safety
Contractor Safety
Understand the role of contractors in workplace safety and WHS Act compliance.
First Aid: CPR
Learn essential CPR skills, ensuring the ability to administer life-saving care until professional help arrives.
First Aid & Medical
First Aid & Medical
First Aid: CPR
Learn essential CPR skills, ensuring the ability to administer life-saving care until professional help arrives.
Emergency Response
Equip yourself with the knowledge and skills to prevent and respond to workplace emergencies effectively.
Health & Safety
Health & Safety
Emergency Response
Equip yourself with the knowledge and skills to prevent and respond to workplace emergencies effectively.
Take 5 and Other Personal Risk Assessments
Gain an understanding of the Take 5 safety tool and its applications to prevent workplace incidents.
Health & Safety
Health & Safety
Take 5 and Other Personal Risk Assessments
Gain an understanding of the Take 5 safety tool and its applications to prevent workplace incidents.
Fire Safety
This module provides knowledge for fire safety and firefighting. Identify fire types, assess risks, prevent fires, and respond effectively in emergency situations.
Health & Safety
Health & Safety
Fire Safety
This module provides knowledge for fire safety and firefighting. Identify fire types, assess risks, prevent fires, and respond effectively in emergency situations.
Chain of Responsibility for Consignees
Recognise the vital role consignees play in the Chain of Responsibility.
Transport & Logistics
Transport & Logistics
Chain of Responsibility for Consignees
Recognise the vital role consignees play in the Chain of Responsibility.
Read first-hand feedback from teams on how they are getting value from our learning and training.
Amanda Holland
WHS Coordinator
Wesfil
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Getting access to the Kognent library and getting it up and running was a very easy process considering our unique training requirements. The Kognent team is always adding new content, but most importantly it’s easy to use which suits our workforce.
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Scott Pirie
Transport Compliance Manager
Coates
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We engaged Kognent to develop our Chain of Responsibility training program which consisted of twelve eLearning modules. The team were diligent with their research and understanding of the subject, and the outputs were engaging and easy to consume eLearning modules – delivered quickly and with ease.
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Dustin Bennett
Principle Occupational Hygienist
GCG
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We partner with Kognent to develop training products including eLearning and video-based resources ready for market. A key benefit of working with Kognent is their ability to take complicated technical concepts and translate them into plain language that is easy to understand for any learner.
