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Conflicts are inevitable in any team, but how they are handled can make all the difference. This module provides practical strategies to help leaders manage conflict and guide difficult conversations in a way that supports positive outcomes. It focuses on recognising conflict early, understanding resolution styles, and promoting open communication and trust within teams.
About the author
This module is created by Kognent in conjunction with industry professionals and subject matter experts to provide an optimal learning experience and effective learning outcomes.
Learning outcomes
Understand:
the common causes of conflict and how conflict can escalate
the different conflict resolution styles and when to use each one
techniques for de-escalating tense or difficult conversations
how open communication can help prevent conflict
the importance of psychological safety and trust in building strong team relationships.
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Stewart Anderson
CEO
Surepipe
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We’re a small team spread out over multiple locations, by using Kognent we have been able to get our people to complete their training online has made learning and development easier for us.
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Amanda Holland
WHS Coordinator
Wesfil
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Getting access to the Kognent library and getting it up and running was a very easy process considering our unique training requirements. The Kognent team is always adding new content, but most importantly it’s easy to use which suits our workforce.
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Scott Pirie
Transport Compliance Manager
Coates
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We engaged Kognent to develop our Chain of Responsibility training program which consisted of twelve eLearning modules. The team were diligent with their research and understanding of the subject, and the outputs were engaging and easy to consume eLearning modules – delivered quickly and with ease.
