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Conflicts are inevitable in any team, but how they are handled can make all the difference. This module provides practical strategies to help leaders manage conflict and guide difficult conversations in a way that supports positive outcomes. It focuses on recognising conflict early, understanding resolution styles, and promoting open communication and trust within teams.
About the author
This module is created by Kognent in conjunction with industry professionals and subject matter experts to provide an optimal learning experience and effective learning outcomes.
Learning outcomes
Understand:
the common causes of conflict and how conflict can escalate
the different conflict resolution styles and when to use each one
techniques for de-escalating tense or difficult conversations
how open communication can help prevent conflict
the importance of psychological safety and trust in building strong team relationships.
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