About this module
This module examines how generational and gender differences influence communication, behaviour, and expectations in the workplace. It explores key traits of older and younger generations, the impact of social and cultural influences on language and style, and how gender may shape work and leadership approaches.
About the author
This module is created by Kognent in conjunction with industry professionals and subject matter experts to provide an optimal learning experience and effective learning outcomes.
Learning outcomes

Understand:

  • how generational differences affect communication and workplace behaviours
  • key traits and preferences of older and younger generations
  • how slang and cultural references vary across age groups
  • how gender can influence communication and leadership styles
  • ways to support and lead apprentices from different generations and genders respectfully and effectively.
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