About this module
Effective communication in the workplace is the cornerstone of safety, efficiency, and project success. It means sharing clear, timely information; listening actively; asking questions; and giving constructive feedback. This module explores these key elements to help employees minimise errors, improve collaboration, manage expectations, and build strong professional relationships.
About the author
This module is created by Kognent in conjunction with industry professionals and subject matter experts to provide an optimal learning experience and effective learning outcomes.
Learning outcomes

Understand:

  • how to make decisions and communicate as a leader
  • the principles of effective communication
  • the direct impact of poor communication on safety and job quality in the trades
  • the different types of communication
  • the strategies to deliver clear, concise instructions and ask questions using the communication loop
  • active listening to fully grasp information and avoid errors
  • the importance of non-verbal cues to enhance message and understand others.
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Surepipe
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We’re a small team spread out over multiple locations, by using Kognent we have been able to get our people to complete their training online has made learning and development easier for us.
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Transport Compliance Manager
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Wesfil
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